Right of withdrawal

Cancellation Policy & Withdrawal form for consumers from Austria

Consumers according to KSchG have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is:

1. in the case of a sales contract, fourteen days from the day on which you or a third party named by you who is not the carrier, have or has taken possession of the goods.
2. in the case of a contract for several goods, which the consumer under a ordered a single order and which are delivered separately fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
3. in the case of a contract for the regular delivery of goods over a specified period of fourteen days from the day on which you or one of you b named third party, who is not the carrier, has or has taken possession of the first goods.

In order to exercise your right of withdrawal, you must inform us (Daniela Huber, Schöpferkunst, hd@schoepferkunst.at) by means of a clear declaration (e.g. B. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we will have you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from it that you have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. In the case of sales contracts in which we have not offered to collect the goods ourselves in the event of cancellation, we can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, ever after which is the earlier point in time.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value occurs a handling of the goods that is not necessary to check the nature, properties and functionality of the goods is attributable to them.

If you have requested that the services begin during the withdrawal period, you have to pay us a reasonable amount corresponding to the Corresponds to the proportion of the services already provided up to the point in time at which you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided in the contract.

If the customer is an entrepreneur, this is a withdrawal completely excluded.


cancellation form (download possible) ORD.docx
Cancellation form_PDF.pdf


Instructions for the smoothest possible processing the return

Please send the item back to us completely and, if possible, in the original packaging. The use of the original packaging is not a "must", so not a prerequisite for the assertion of your rights, but simplifies and secures the processing for us.

Exclusion or premature expiry of the right of withdrawal:
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Finally, the consumer has no right of withdrawal from contracts that are concluded at a public auction.

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Cancellation Policy & Withdrawal form for consumers from Germany

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed can:


Right of Withdrawal

Right of Withdrawal

You have the right within fourteen days to cancel this contract without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods or . has.

In order to exercise your right of withdrawal, you must contact us (Daniela Huber, Schöpferkunst, & nbsp; hd@schoepferkunst.at ) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to enter into this contract to revoke, inform. You can use the attached sample cancellation form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification that you are exercising your right of cancellation before the cancellation period has expired.


Consequences of cancellation
If you cancel this contract, we will have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from this that you have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have the goods immediately and in in any case, at the latest within fourteen days from the day on which you informed us of the cancellation of this contract, to be returned to us or to be handed over. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

End of the cancellation policy


Exclusion or premature expiry of the right of withdrawal:
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer .


General information:

Please avoid damaging and contaminating the goods. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If you do not have the original packaging, please use suitable packaging to provide adequate protection against damage in transit.
Please do not send the goods back to us freight collect if possible.
Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.


Cancellation form (download possible)


recall form_WORD.docx
recall form_PDF.pdf